
{"id":10,"date":"2019-12-31T15:03:08","date_gmt":"2019-12-31T15:03:08","guid":{"rendered":"http:\/\/ucpages.co.uk\/?page_id=10"},"modified":"2026-06-22T13:36:01","modified_gmt":"2026-06-22T13:36:01","slug":"how-do-i-claim","status":"publish","type":"page","link":"https:\/\/ucpages.co.uk\/?page_id=10","title":{"rendered":"How do I claim?"},"content":{"rendered":"\n<h2 id=\"wp-block-themeisle-blocks-advanced-heading-0988e13c\" class=\"wp-block-themeisle-blocks-advanced-heading wp-block-themeisle-blocks-advanced-heading-0988e13c has-light-bg\">You can claim UC online<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>You can claim Universal Credit online &#8211; <a href=\"http:\/\/www.gov.uk\/apply-universal-credit\">www.gov.uk\/apply-universal-credit<\/a><\/p>\n\n\n\n<p>Click on the green button that reads &#8216;Apply now&#8217; to begin.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>If you can claim, follow the steps outlined below.<\/p>\n\n\n\n<p>Making a claim can take up to 30 minutes. If you have a partner they will have to make their own separate claim.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"http:\/\/ucpages.co.uk\/wp-content\/uploads\/2022\/05\/young-woman-on-street-of-London-000064100043_Large-1-1024x683.jpg\" alt=\"\" class=\"wp-image-14267\" style=\"aspect-ratio:16\/9;object-fit:cover\" srcset=\"https:\/\/ucpages.co.uk\/wp-content\/uploads\/2022\/05\/young-woman-on-street-of-London-000064100043_Large-1-1024x683.jpg 1024w, https:\/\/ucpages.co.uk\/wp-content\/uploads\/2022\/05\/young-woman-on-street-of-London-000064100043_Large-1-300x200.jpg 300w, https:\/\/ucpages.co.uk\/wp-content\/uploads\/2022\/05\/young-woman-on-street-of-London-000064100043_Large-1-768x512.jpg 768w, https:\/\/ucpages.co.uk\/wp-content\/uploads\/2022\/05\/young-woman-on-street-of-London-000064100043_Large-1-1536x1024.jpg 1536w, https:\/\/ucpages.co.uk\/wp-content\/uploads\/2022\/05\/young-woman-on-street-of-London-000064100043_Large-1-2048x1366.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide is-style-wide--1\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<h2 id=\"wp-block-themeisle-blocks-advanced-heading-f5453c9e\" class=\"wp-block-themeisle-blocks-advanced-heading wp-block-themeisle-blocks-advanced-heading-f5453c9e has-light-bg\">You can claim UC online<\/h2>\n\n\n\n<p>If you have to make a claim for Universal Credit, then any delay in making the claim could mean that you will miss out on money that you are entitled to. In very limited cases, the DWP will allow up to one month of backdating on a new Universal Credit claim after you submit it. Otherwise, you can only receive an award of Universal Credit from the date you click the \u2018submit claim\u2019 button.<\/p>\n\n\n\n<p>So if you need help with your application, ask straight away \u2013 the sooner you apply for Universal Credit, the sooner you\u2019ll get your first payment.<\/p>\n\n\n\n<p>If you need help making your claim, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us.<\/li>\n\n\n\n<li>Get help from Citizens Advice.<\/li>\n\n\n\n<li>Call the Universal Credit Helpline: 0800 328 5644. <br>They can help you make a telephone claim, and may agree to arrange a home visit in certain situations.<\/li>\n\n\n\n<li>Contact your local Job Centre and ask for a list of places locally where you can get help.<br><br><\/li>\n<\/ul>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-3bf96a0b\" class=\"wp-block-themeisle-blocks-advanced-columns has-3-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-collapsedRows-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-bba630b9\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<div id=\"wp-block-themeisle-blocks-flip-d6ad3aa0\" class=\"wp-block-themeisle-blocks-flip anim flipY has-light-front-bg\"><div class=\"o-flip-inner\"><div class=\"o-flip-front\"><div class=\"o-flip-content\"><h3>I don&#8217;t have access to the internet at home<\/h3><p><\/p><\/div><\/div><div class=\"o-flip-back\">\n<p>You can usually use a computer for free or access free Wi Fi to make your online claim, in places such as libraries and Jobcentre Plus offices.<br>Contact us to find out where you can go to get online.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-column-46affe62\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<div id=\"wp-block-themeisle-blocks-flip-a6569446\" class=\"wp-block-themeisle-blocks-flip anim flipY has-light-front-bg\"><div class=\"o-flip-inner\"><div class=\"o-flip-front\"><div class=\"o-flip-content\"><h3>I don&#8217;t have an email address<\/h3><p><\/p><\/div><\/div><div class=\"o-flip-back\">\n<p>You will need to set up an email address up to be able to claim UC. You can get help if you will find setting up an email address difficult.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-column-a99eab55\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<div id=\"wp-block-themeisle-blocks-flip-7d0b65f4\" class=\"wp-block-themeisle-blocks-flip anim flipY has-light-front-bg\"><div class=\"o-flip-inner\"><div class=\"o-flip-front\"><div class=\"o-flip-content\"><h3>I don&#8217;t have all the information <\/h3><p><\/p><\/div><\/div><div class=\"o-flip-back\">\n<p>Don&#8217;t delay in making your claim. If not having the information means you cannot complete the online claim, contact the UC Helpline (0800 328 5644) and ask for help.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-faefbdc8\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-9b354ca5\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<div id=\"wp-block-themeisle-blocks-advanced-columns-a6a68fd8\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-9f8c05ad\" class=\"wp-block-themeisle-blocks-advanced-column\"><\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide is-style-wide--2\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<h2 id=\"wp-block-themeisle-blocks-advanced-heading-dd8afe0c\" class=\"wp-block-themeisle-blocks-advanced-heading wp-block-themeisle-blocks-advanced-heading-dd8afe0c has-light-bg\">What happens after I&#8217;ve claimed online?<\/h2>\n\n\n\n<p>After you\u2019ve made your claim for Universal Credit there is still a lot to do to ensure your claim is successful and you get paid.<\/p>\n\n\n\n<p>Once you\u2019ve made your claim you will need to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Attend a \u2018new claim interview\u2019&nbsp;\u2013&nbsp;your work coach will contact you to get this booked in so watch out for messages (see below for more information).<br><\/li>\n\n\n\n<li>Provide all the evidence and documents requested. If you can\u2019t, you must let your work coach know why.<br><\/li>\n\n\n\n<li>If you weren\u2019t able to get your ID verified online, then you will need to attend an ID interview.<br><\/li>\n\n\n\n<li>Regularly check your \u2018to-do\u2019 list and journal to see if you have any outstanding actions or messages from your Work Coach.<\/li>\n<\/ul>\n\n\n\n<p>If you are claiming as a couple, you will both need to do the above separately &#8211; please see the <em><a href=\"https:\/\/ucpages.co.uk\/universal-credit-home-page\/claims-and-payments\/can-i-claim-now\/\" data-type=\"page\" data-id=\"6\">Claiming as a Couple<\/a><\/em> page.<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-background\" style=\"background-color:#006666\"><strong>IMPORTANT: <\/strong>Universal Credit does not include help with your Council Tax bill. You must make a separate claim for Council Tax Support from your local council. There should be more details about this on your Council Tax bill. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide is-style-wide--3\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<h2 id=\"wp-block-themeisle-blocks-advanced-heading-492808d9\" class=\"wp-block-themeisle-blocks-advanced-heading wp-block-themeisle-blocks-advanced-heading-492808d9\">This is what your claiming journey will look like:<\/h2>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"724\" src=\"https:\/\/ucpages.co.uk\/wp-content\/uploads\/2022\/05\/UC-claim-flowchart-1024x724.jpg\" alt=\"\" class=\"wp-image-14080\" srcset=\"https:\/\/ucpages.co.uk\/wp-content\/uploads\/2022\/05\/UC-claim-flowchart-1024x724.jpg 1024w, https:\/\/ucpages.co.uk\/wp-content\/uploads\/2022\/05\/UC-claim-flowchart-300x212.jpg 300w, https:\/\/ucpages.co.uk\/wp-content\/uploads\/2022\/05\/UC-claim-flowchart-768x543.jpg 768w, https:\/\/ucpages.co.uk\/wp-content\/uploads\/2022\/05\/UC-claim-flowchart-1536x1086.jpg 1536w, https:\/\/ucpages.co.uk\/wp-content\/uploads\/2022\/05\/UC-claim-flowchart.jpg 1754w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide is-style-wide--4\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<h2 id=\"wp-block-themeisle-blocks-advanced-heading-35afa242\" class=\"wp-block-themeisle-blocks-advanced-heading wp-block-themeisle-blocks-advanced-heading-35afa242 has-light-bg\">What happens at a new claim interview?<\/h2>\n\n\n\n<p>At your new claim interview, your personal \u2018Work Coach\u2019 will talk to you about what you need to do to receive Universal Credit. They will confirm whether you are expected to prepare for and\/or look for, work.<\/p>\n\n\n\n<p>They will help you draw up a detailed \u2018Claimant Commitment\u2019 which sets out what actions you must take to prepare for\/look for work. It will explain what will happen if you don\u2019t keep to the terms of your Claimant Commitment.<\/p>\n\n\n\n<p>They will also look at any evidence you have been asked to provide and may ask further questions to make sure the information they have about you and your situation is correct.<\/p>\n\n\n\n<p>Make sure you tell the Work Coach about anything that might cause a problem for you in taking some sort of work.&nbsp; For example, tell them if you have a bad back or if you have difficulty reading or writing. Make sure the Claimant Commitment is something you can keep to.<\/p>\n\n\n\n<p>See&nbsp;<a href=\"https:\/\/ucpages.co.uk\/universal-credit-home-page\/claims-and-payments\/what-is-the-claimant-commitment\/\" data-type=\"page\" data-id=\"526\"><em>The Claimant Commitment<\/em>&nbsp;<\/a> page for more information.<\/p>\n\n\n\n<p class=\"has-base-color has-text-color has-background has-link-color wp-elements-502dc16fa278c5ee01f3539395b9c8d7\" style=\"background-color:#006666\"><strong><strong>IMPORTANT:<\/strong>&nbsp;If you do not attend the new claim interview appointment when required, your claim may be cancelled.<\/strong><\/p>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-d14aa9f8\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-ff69b663\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide is-style-wide--5\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<h2 id=\"wp-block-themeisle-blocks-advanced-heading-a07ce54d\" class=\"wp-block-themeisle-blocks-advanced-heading wp-block-themeisle-blocks-advanced-heading-a07ce54d has-light-bg\">What if I&#8217;m not able to make or manage my claim online?<\/h2>\n\n\n\n<p>If you have complex needs, a severe disability or other exceptional circumstances that will make it impossible to make and manage your claim online, then ask the DWP to allow you to have a non-digital telephone claim instead.<\/p>\n\n\n\n<p>You (or a friend or family member) will need to ring the Universal Credit Helpline: 0800 328 5644 and explain your difficulties and why this would work better for you.<\/p>\n\n\n\n<p>The DWP are more likely to offer you this service if you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Don\u2019t have regular access to the internet.<\/li>\n\n\n\n<li>Aren\u2019t confident using a computer or smartphone.<\/li>\n\n\n\n<li>Have problems with your sight.<\/li>\n\n\n\n<li>Have a long term physical disability or mental health condition which stops you from applying online.<\/li>\n\n\n\n<li>Have a physical condition that stops you from using a computer or smartphone.<\/li>\n\n\n\n<li>Can\u2019t read or write.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n\n\n\n<p>It can take a while to get through to someone. When you do, tell the person you speak to why you can\u2019t apply online. They\u2019ll ask you some questions to check you\u2019re eligible before going through the next steps of the application with you.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#cde6e3\"><strong>Example:<br><\/strong>Shahid lives with his parents. He has been attending his local college but his course is coming to an end. He will then need to claim benefits in his own right. Shahid has learning difficulties and so will not be able to make and maintain an online Universal Credit claim without help. His parents have no experience themselves with using a computer. His sister (who lives locally) calls the UC Helpline and explains the situation. The adviser agrees that it would be best for Shahid to have an offline telephone claim. She helps him make the claim over the phone and explains that he will receive written notifications about his award and can call the UC Helpline to report any changes in his circumstances or ask any questions about his award as he will not have access to an online account.<\/p>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-0d82a922\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-002507e7\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide is-style-wide--6\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n\n\n\n<h2 id=\"wp-block-themeisle-blocks-advanced-heading-f1fc5661\" class=\"wp-block-themeisle-blocks-advanced-heading wp-block-themeisle-blocks-advanced-heading-f1fc5661\">How to contact the Universal Credit Helpline<\/h2>\n<\/div>\n<\/div><\/div>\n\n\n\n<p>Telephone: 0800 328 5644<\/p>\n\n\n\n<p>Textphone: 0800 328 1344<\/p>\n\n\n\n<p>Telephone (Welsh language): 0800 328 1744<\/p>\n\n\n\n<p>Monday to Friday, 8am to 6pm<\/p>\n\n\n\n<p>Calls to these numbers are free.<\/p>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-cc40583f\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-26ea4c7d\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<p><\/p>\n\n\n\n<h2 id=\"wp-block-themeisle-blocks-advanced-heading-b0ff04ad\" class=\"wp-block-themeisle-blocks-advanced-heading wp-block-themeisle-blocks-advanced-heading-b0ff04ad\">How to contact Citizen Advice Help to Claim service<\/h2>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-700215e2\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-ba968edf\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<p>England: 0800 144 8 444<br>England textphone: 18001 0800 144 8 444<br><br>Wales: 08000 241 220<br>Wales textphone: 18001 08000 241 220<br><br>Scotland: 0800 023 2581<\/p>\n\n\n\n<p>Calls to these numbers are free.<br><br>Advisers are available 8am to 6pm, Monday to Friday.<\/p>\n\n\n\n<p>Call the Wales number if you\u2019d like to speak to an Welsh language adviser.<br><br>If you need a British Sign Language interpreter, call the textphone number. An adviser can arrange for an interpreter to translate for you over a video call.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide is-style-wide--7\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"\/>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 id=\"wp-block-themeisle-blocks-advanced-heading-c59f90d1\" class=\"wp-block-themeisle-blocks-advanced-heading wp-block-themeisle-blocks-advanced-heading-c59f90d1\">Watch this short video for an overview of how to claim UC&#8230;<\/h2>\n<\/div>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-video\"><video controls poster=\"https:\/\/ucpages.co.uk\/wp-content\/uploads\/2021\/12\/UC-Overview-Video.jpg\" src=\"https:\/\/ucpages.co.uk\/wp-content\/uploads\/2023\/06\/Making-a-Claim-for-UC-25.4.23.mp4\"><\/video><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can claim Universal Credit online &#8211; www.gov.uk\/apply-universal-credit Click on the green button that reads &#8216;Apply now&#8217; to begin. If you can claim, follow the steps outlined below. Making a claim can take up to 30 minutes. If you have a partner they will have to make their own separate claim. If you have to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3322,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":"[]"},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ucpages.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ucpages.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ucpages.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ucpages.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ucpages.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10"}],"version-history":[{"count":71,"href":"https:\/\/ucpages.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":16950,"href":"https:\/\/ucpages.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions\/16950"}],"up":[{"embeddable":true,"href":"https:\/\/ucpages.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/3322"}],"wp:attachment":[{"href":"https:\/\/ucpages.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}